For many telecom operators, customer service waiting times are often viewed as an operational challenge. For…
Author: IBNA Reporter
Ebola 2026: How Global Media Narratives Amplified Fear, Shaped Perception, and Influenced Public Trust
The Institute of Brands Narrative Analysis (IBNA) has released a comprehensive 2026 Ebola Media Coverage Audit…
IBNA “Banking Latent Risks” โ Ghanaโs Banking Liquidity Is Quietly Migrating Outside the Banking System
Ghana’s banking sector is approaching a structural threshold with no modern precedent: by Q4 2026, mobile…
๐ฆ๐ฆ๐ก๐๐ง, ๐ฌ๐ผ๐๐ฟ ๐๐ฟ๐ฎ๐ป๐ฑ ๐๐ ๐ง๐ฎ๐น๐ธ๐ถ๐ป๐ด… ๐๐ฟ๐ฒ ๐ฌ๐ผ๐ ๐๐ถ๐๐๐ฒ๐ป๐ถ๐ป๐ด?
๐ฆ๐ฆ๐ก๐๐ง, ๐ฌ๐ผ๐๐ฟ ๐๐ฟ๐ฎ๐ป๐ฑ ๐๐ ๐ง๐ฎ๐น๐ธ๐ถ๐ป๐ด… ๐๐ฟ๐ฒ ๐ฌ๐ผ๐ ๐๐ถ๐๐๐ฒ๐ป๐ถ๐ป๐ด?Public perception isnโt guesswork anymore itโs measurable, trackable, and…
Ranked & Revealed: In-Branch Customer Experience Across Ghana’s Entire Commercial Banking Sector โ 2025 Full-Year Sentiment Report
Whatโs really happening inside your branches? Beyond digital transformation, the in-branch experience is still shaping customer…
Victor Yaw Asante Appointed Head of International Banking at FirstBank Group
IBNA extends its warmest congratulations to Victor Yaw Asante on his appointment as Head of International…
IBNA BANK BRANDS FACILITY: 2024- 2025 MEDIA INTELLIGENCE & SENTIMENT REPORT
How is your bank really perceived beyond the numbers? The IBNA Bank Brands Facility โ Q1…
Stanbic CEO, Kwamina Asomaning Leads IBNA CEO Visibility Ranking Index.
In Ghanaโs competitive banking landscape, CEO visibility and Bank brand visibility correlates strongly with thought leadership…