The Cost of Waiting: How Telecom Call Center Delays Are Becoming a National Trust Crisis

For many telecom operators, customer service waiting times are often viewed as an operational challenge. For…

Ebola 2026: How Global Media Narratives Amplified Fear, Shaped Perception, and Influenced Public Trust

The Institute of Brands Narrative Analysis (IBNA) has released a comprehensive 2026 Ebola Media Coverage Audit…

๐—ฆ๐—ฆ๐—ก๐—œ๐—ง, ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—•๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—œ๐˜€ ๐—ง๐—ฎ๐—น๐—ธ๐—ถ๐—ป๐—ด… ๐—”๐—ฟ๐—ฒ ๐—ฌ๐—ผ๐˜‚ ๐—Ÿ๐—ถ๐˜€๐˜๐—ฒ๐—ป๐—ถ๐—ป๐—ด?

๐—ฆ๐—ฆ๐—ก๐—œ๐—ง, ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—•๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—œ๐˜€ ๐—ง๐—ฎ๐—น๐—ธ๐—ถ๐—ป๐—ด… ๐—”๐—ฟ๐—ฒ ๐—ฌ๐—ผ๐˜‚ ๐—Ÿ๐—ถ๐˜€๐˜๐—ฒ๐—ป๐—ถ๐—ป๐—ด?Public perception isnโ€™t guesswork anymore itโ€™s measurable, trackable, and…

Victor Yaw Asante Appointed Head of International Banking at FirstBank Group

IBNA extends its warmest congratulations to Victor Yaw Asante on his appointment as Head of International…

IBNA BANK BRANDS FACILITY: 2024- 2025 MEDIA INTELLIGENCE & SENTIMENT REPORT

How is your bank really perceived beyond the numbers? The IBNA Bank Brands Facility โ€“ Q1…

Stanbic CEO, Kwamina Asomaning Leads IBNA CEO Visibility Ranking Index.

In Ghanaโ€™s competitive banking landscape, CEO visibility and Bank brand visibility correlates strongly with thought leadership…

Political Actorsโ€™ Visibility as Policy Visibility:ย  Togo Government Ministers Narrative Intelligence Index โ€“ Q1, 2026 Analysis

Article By: Messan Mawugbe (PhD) Political actors are governance-associated brands within a countryโ€™s political space, through…

Media Narratives Project a New Togo: Q1, 2026 A Narrative Image Intelligence Analysis

By: Messan Mawugbe (PhD) Media narratives are constructions of the social, political, and economic realities of…

Togo Leads the Way in Institutional & Public Communication Governance

The Minister of Communication of Togo, Yawa Kouigan, has underscored the strategic role of communication in…

Ghana’s Media Covered the Cocoa Price Cut. But Did It Tell the Full Story?

When Ghana’s Finance Minister Cassiel Ato Forson announced a cut in the cocoa producer price in…